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APMG-International Change-Management-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Introduction to Change Management: This section covers the definition and importance of change management, types of organizational change, and the role of change managers.
Topic 2	Change Management Planning: This section covers creating a change management plan, integrating change management with project management, and resource allocation for change initiatives.
Topic 3	communication methods and channels, and effective messaging for different stakeholder groups.
Topic 4	Communication in Change Management: This section covers developing a communication strategy
Topic 5	Measuring and Sustaining Change: In this section, the focus is on the key performance indicators for change initiatives, monitoring and evaluating change progress, and strategies for sustaining change.
Topic 6	Stakeholder Management: This section covers identifying stakeholders, stakeholder analysis techniques
Topic 7	Leadership and Change: In this section, the preference is given to the role of leadership in change management, change leadership styles, building and maintaining a guiding coalition, etc.

APMG-International Change Management Foundation Exam Sample Questions (Q88-Q93):

NEW QUESTION # 88
Which item is one of Mayfield's seven principles of stakeholder engagement?

A. Identification is a continuous practice -new stakeholders emerge during a change old ones can fade away
B. Poorly facilitated meetings on NOT achieve their outcomes and waste people's time
C. Continually look at the big picture and the long term to make sure the change sticks
D. Different levels of engagement are required depending on where people are along the change journey

Answer: A

Explanation:
Explanation
Mayfield's seven principles of stakeholder engagement are:
* Engagement is a two-way process
* Identification is a continuous practice -new stakeholders emerge during a change old ones can fade away
* Different levels of engagement are required depending on where people are along the change journey
* Engagement requires empathy -understanding what matters most to stakeholders
* Engagement requires authenticity -being honest about what can be influenced
* Engagement requires creativity -finding ways to involve stakeholders in meaningful ways
* Engagement requires courage -being prepared to have difficult conversations Therefore, option B is one of Mayfield's seven principles of stakeholder engagement. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 89
When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

A. Stakeholder Radar
B. Personas
C. Mindmapping
D. Empathay maps

Answer: C

Explanation:
Mindmapping is a technique that is most useful for capturing information when holding a facilitated workshop to identify stakeholders for a change. Mindmapping is a visual way of organizing and presenting information that allows participants to brainstorm ideas, identify connections, and group similar stakeholders together. Mindmapping can help to create a comprehensive and clear picture of all the stakeholders involved in a change initiative.

NEW QUESTION # 90
Which of the common Agile concepts, behaviours, and techniques comprises fixed periods of time, at the end of which an objective has been met?

A. Timeboxes (also known as sprints)
B. Minimum viable product
C. Full transparency
D. Focus on frequent delivery

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:
In Agile methodology, as covered in the APMG Change Management Foundation, Timeboxes (Option B), also known as sprints in Scrum, are fixed time periods (e.g., 2-4 weeks) during which specific objectives or deliverables are completed. This structured approach ensures focus and progress. Minimum viable product (A) refers to a basic product version, Full transparency (C) to open communication, and Focus on frequent delivery (D) to regular outputs-none inherently involve fixed time periods with completed objectives like Timeboxes.

NEW QUESTION # 91
Which action is a suitable response when resistance to change is shown through sabotage?

A. Ensure saboteurs are excluded from any involvement with the change
B. Ignore the saboteurs and hope that people will NOT be influenced
C. Allocate important change tasks to the saboteurs
D. Accept that deliberate attempts to undermine change are inevitable

Answer: D

Explanation:
Resistance to change is a common reaction that occurs when people perceive a threat or loss from the change.
Resistance can be shown in different ways, such as denial, avoidance, passive-aggressive behavior, or sabotage. Sabotage is a deliberate attempt to undermine or obstruct the change. To deal with sabotage, change leaders should try to understand the reasons behind it and address them constructively. One possible action is to allocate important change tasks to the saboteurs, as this can increase their involvement, ownership, and accountability for the change. The other options are not suitable responses, as they either ignore, isolate, or accept the sabotage, which can worsen the situation and damage the change.References: https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%2028%
20-%20v1.0.pdf (page 11)

NEW QUESTION # 92
When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

A. The proportion of a given stakeholder group that are impacted by a change
B. The probability of unintended consequences affecting a stakeholder group
C. The number of change agents required to support the change
D. The number of change initiatives affecting a specific stakeholder category

Answer: A

Explanation:
Explanation
When assessing the severity of change impacts during a stakeholder impact assessment, one of the criteria that can be used is the coverage of impact. The coverage of impact refers to the proportion of a given stakeholder group that are impacted by a change. For example, if a change affects 80% of the employees in a department, the coverage of impact is high. The other options are not criteria for assessing the severity of change impacts, but rather factors or outcomes of other processes or activities in the change process

NEW QUESTION # 93
......

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